The CBC has created a new position to act as a liaison between the newsroom and the Office of the Ombudsman. 

Jack Nagler, currently the managing editor of Radio News programs, will be the new director of Journalistic Public Accountability and Engagement at CBC. 

In his new role, Nagler will be "ensuring all complaints are dealt with promptly and effectively, [and] making sure we are learning from them," said CBC general manager and editor-in-chief Jennifer McGuire in an internal memo to staff sent Friday.

"This is incredibly important," she continued. "It is a measure of our transparency and willingness to examine our work in positive ways so it can become even better."

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Nagler will also guide the development of CBC's journalistic policies. "As technology, journalism and storytelling evolve, so should our policies," McGuire said. "He will also from time to time in a proactive way look at what we do, against our policies even if there have been no complaints from our audiences."

Nagler will start his new position on May 31.  

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Tamara Baluja is an award-winning journalist with CBC Vancouver and the 2018 Michener-Deacon fellow for journalism education. She was the associate editor for J-Source from 2013-2014.