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  • CBC/Radio-Canada building

    CBC Ombudsman: Seeing is Believing

    CBC Ottawa ran a story about a programme to match homeless people to rental housing. It documented a case where it went wrong, leaving the landlord with a trashed apartment. The story showed the damage, but focused on the gap between the promises and the delivery of the sponsoring agency. The complainant, Lorraine Cohen, questioned…

  • A study in news poverty in Thunder Bay

    When a massive corruption scandal erupted in Thunder Bay, where were the newspaper reporters? Continue Reading A study in news poverty in Thunder Bay

  • Music of champions: How CBC and NBC Olympic themes shape our differences

    Don’t only watch the Olympic coverage, but listen to it and consider how music does its ideological work. Continue Reading Music of champions: How CBC and NBC Olympic themes shape our differences

  • CBC/Radio-Canada building

    CBC OMBUDSMAN: Reporting the Facts

    The complainant, Diane Bederman, objected to a report by Derek Stoffel who was at a protest in Ramallah on the one-hundredth anniversary of the Balfour Declaration. She thought that by reporting the Palestinian position, he was implying Israel did not have a right to exist. He attributed the statement to the views of the Palestinians.…

  • Lined notebool with blue pen on top beside laptop on wood table

    Top five ways to spot fake news

    Understanding the difference between fake news and misinformation allows journalists to be able to properly talk about the problem. Continue Reading Top five ways to spot fake news

  • New survey investigates state of smaller-market newspapers in Canada

    The Canadian data will be compared to the results of the U.S. questionnaire, as well as results from Spain and Austria where the survey is also being conducted. Continue Reading New survey investigates state of smaller-market newspapers in Canada

  • CBC/Radio-Canada building

    CBC Ombudsman: The challenge of sizing up crowds

    The complainant, Anthony Nolan, wrote to say that a report on an anti-white supremacy rally at Queen’s Park distorted the crowd size, and deliberately so, in his view. I agreed that reporting how many people expressed interest in coming, rather than the number of attendees, lacked clarity. COMPLAINT You took issue with a report about…

  • Collage of Times Colonist covers

    Times Colonist cuts four staff just weeks after call for voluntary resignations

    The January layoffs took effect just as the 160-year-old Times Colonist announced the sale and impending renovation of its building. Continue Reading Times Colonist cuts four staff just weeks after call for voluntary resignations

  • Ryerson journalism prof supporting journalism innovation in South Africa

    JAMLAB is a six-month accelerator program that provides journalism innovators with tools, facilities, contacts and support as they build their media startups. Continue Reading Ryerson journalism prof supporting journalism innovation in South Africa

  • CBC/Radio-Canada building

    CBC Ombudsman: Fixing facts on Facebook

    The complainant, Jyothi Jayaraman, was one of 9 who objected to the explanation of the process of medically-assisted death. In the course of taking questions live on Facebook, the interviewee gave wrong information. CBC admitted fault and despite best efforts, came up against the limitations of making corrections on a platform they don’t control. It’s…

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  • Six weeks undercover: Investigative lessons from the Toronto Star’s probe into Uber’s algorithm 
    Journalist Ghada Alsharif worked undercover as an Uber…
  • Meet Facts & Frictions’ new editor, Trish Audette-Longo
    Of lessons, legacies and hope for the future: Introduct…
  • The Un(mediated) report on the B.C. Office of the Human Rights Commissioner's websiteVancouver police violated press freedoms during 2023 decampment, says B.C. Human Rights Commissioner
    B.C. human rights inquiry finds transparency was ‘compr…
  • If they close
    Lessons from compassionate, trauma-informed coverage of…
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