The Globe and Mail wasn’t the first media outlet to report the number killed in Toronto’s Monday van rampage. It wasn’t first to report the name of the suspect or the first to report on a Facebook page purportedly operated by Alek Minassian that referred to dark online forums used by trolls and violent misogynists.

What is important when key details are changing or not confirmed, is being right, not being first.

When a catastrophe happens, it is chaotic. News and rumours, true or not, come through social media, other news sources, witnesses and official sources based on limited and at times contradictory information. Initial reports said several were killed, then four, then nine (a tenth died later in hospital). Without official confirmation of the number, the initial stories correctly said several were killed.

There was also confusion about the name, whether it was Alex or Alek Minassian, so caution prevailed and it didn’t take long to get confirmation of the correct name. And on the question of the Facebook post, it was better to wait until Facebook confirmed the “incel” (involuntary celibacy) post was from Mr. Minassian’s account.

Some witnesses tried to guess his ethnicity, but that was not included in any coverage because it is not known. Police also quickly said the attack was not linked to terrorism. A former New York police commissioner told MSNBC news that the suspect was known to Toronto police, but that statement was also not included in any articles because it was not confirmed by Toronto police and turned out not to be true.

Continue reading this story on the Globe and Mail website, where it first appeared.

Sylvia Stead is the Public Editor of the Globe and Mail.