I am pleased to announce that Jack Nagler will be our new Director of Journalistic Public Accountability and Engagement.  This is a recently created role within my management structure that will deal with existing files within CBC News and be mandated to take on new priorities.  More specifically, he will more actively manage the relationship with our audience and our stakeholders, including educational institutions.

Jack is well known to many of you, having held senior positions in both television and radio.  He is presently the Managing Editor of Radio News programs.  In that role he has also been instrumental in launching one of our most successful public engagement projects to date:  Vote Compass.  Jack brings a calm, reassuring expertise to everything he does, even when the situation is complicated and potentially full of minefields.

In his new role Jack takes on oversight of our Ombudsman process with News and Centres.  This is incredibly important.  It is the way we measure the effectiveness of our journalistic policy and whether we are meeting the high standards we set for ourselves.  It is a measure of our transparency and willingness to examine our work in positive ways so it can become even better.

Jack will be our liaison with Office of the Ombudsman, ensuring all complaints are dealt with promptly and effectively, making sure we are learning from them.  Jack will also guide the development of our journalistic policies.  As technology, journalism and storytelling evolve, so should our policies.  He will also from time to time in a proactive way look at what we do, against our policies even if there have been no complaints from our audiences.


As I said, we want Jack to raise the flag for CBC News with stakeholder groups like journalism schools, news industry associations, and generally with our audiences.  What exactly that will look like will be job one for Jack.  With your input over the next few months, he will devise a public engagement strategy that will put our journalism front and centre in the conversation we have with Canadians.

Jack takes on his new role May 31. 

Please join me in congratulating Jack.

Jennifer McGuire
General Manager and Editor in Chief,
CBC News and Centres

Tamara Baluja is an award-winning journalist with CBC Vancouver and the 2018 Michener-Deacon fellow for journalism education. She was the associate editor for J-Source from 2013-2014.