There was no Arts coverage in the Wednesday's Globe and Mail Life/Arts section, which prompted annoyed comments from many readers. Public editor Sylvia Stead explains.
The Huffington Post has declared an end to online anonymity to meet the needs of ‘the grown-up Internet.’ The public editor of the Toronto Star writes that such a bold move is a step in the right direction.
The CBC's ombudsman Esther Enkin writes an online and radio story on a trial in Whitehourse was extremely brief, and "in its compression, it sacrifices presenting a full picture of what occurred in the trial." She urges CBC news management to ensure reporters assigned to court or the justice beat have adequate training to do their…
CBC News Marketplace challenged the high cost of hearing aids and raised issues about the cost of the hearing aids and the lack of clarity for consumers about what they are paying for. The CBC Ombudsman agreed with a complainant that the piece would have been better balanced if it had left itself time to…
Although there is nothing specific in The Globe and Mail’s style guide, the practice for transgender people, has been to respect the wishes of the individual as to whether he or she wishes to identify as a woman or a man.
The Globe and Mail's public editor Sylvia Stead responds to readers who questioned why comments were closed on the story about Toronto Mayor Rob Ford’s recent trip to the Taste of the Danforth food festival, after drinking “a few beers.”
Readers responded to a column by The Globe and Mail's public editor Sylvia Stead, who said journalism is evolving, and experienced reporters should be free to use their knowledge to explain and analyze what is happening and why.
Because of social media (where everyone has an opinion) and the explosion of online news tips and briefs (where many know the basic facts), the role of reporters is evolving. Their challenge is to help readers better understand what is happening – but also to add value by explaining why, writes The Globe and Mail's public…
The complainant caught an error in a CBC online story, which was quickly corrected. He still thought the story was one sided though, but the CBC ombudsman Esther Enkin writes it was an effective round up of events and reaction after the acquittal of George Zimmerman, who was tried for the murder of a young…
There are just as many journalists working in Canada today as there were a decade ago, according to data from Statistics Canada. Given the difficulties newspapers have been having over the past decade, that journalists are even holding their own seems, frankly, amazing, writes the Vancouver Sun's data journalist Chad Skelton. He takes a more…